MCA Events

MCA Alberta offers education and training programs through a variety of learning opportunities designed to meet unique mechanical and service contractor needs. This is accomplished through member meetings featuring guest presenters on broad industry topics, product specific technical training, HR and other soft skills training, business skills and succession planning.

These programs are designed for owners and senior management, service managers and technicians, HR leaders, frontline field and office staff to keep you current and grow your career.

 

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Course- BECOMING A TRUSTED ADVISOR

November 22, 2017 @ 9:00 am - 12:00 pm

$190.00

Smart business people know that your options to stand out from the competition are limited… cut prices? Not very profitable. Improve product quality? Certainly, but that can take substantial time and money. The fastest, most cost-effective way to differentiate yourself is to focus on your service. Customer service can no longer be merely average or simply friendly; it needs to be remark-able. That means you and you team members need to be seen as Trusted Advisors. Here’s your opportunity to make that happen for your team…

Participants learn the Influence with Ease® approach to:

  • Enhance people’s perception of you by 12% by using a two-word phrase more often
  • Move beyond repeat business to create loyalty
  • Position your ideas, products, and services so that people select higher value options
  • Prevent customers from defecting just to save a few dollars
  • Convert an upset person into an advocate of your services
  • Boost communication skills both at work and in your personal life
  • Recharge your spirit and brighten your interactions with other

Full course outline here MCA Becoming a Trusted Advisor

 

MCA Events Cancellation policy

5 business days or more- 100% refunded/4 business days or less- 50% refunded/no show – no refund

Details

Date:
November 22, 2017
Time:
9:00 am - 12:00 pm
Cost:
$190.00

Organizers

Mechanical Contractor’s Association
Calgary Construction Association

Venue

Mechanical Contractors Association (Chinook Room)
2725 12 St NE
Calgary, Alberta T2E7J2 Canada
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Phone:
403 250-7237
Website:
http://mca-ab.com