MCA Events

Greetings MCA members & stakeholders.  Please note that all MCA courses and events are postponed until further notice.  We look forward to resuming our usual programming as soon as possible.  If you have any questions about education, please contact Lisa at 403 250 7237.

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COURSE – Becoming A Trusted Advisor

April 8 @ 9:00 am - 12:00 pm

$190.00

Smart business people know that your options to stand out from the competition are limited… cut prices? Not very profitable. Improve product quality? Certainly, but that can take substantial time and money. The fastest, most cost-effective way to differentiate yourself is to focus on your service. Customer service can no longer be merely average or simply friendly; it needs to be remark-able. That means you and you team members need to be seen as Trusted Advisors. Here’s your opportunity to make that happen for your team…

Participants learn the Influence with Ease® approach to:

  • Enhance people’s perception of you by 12% by using a two-word phrase more often (hint: It’s not please or thank you)
  • Move beyond repeat business to create loyalty (There is a difference)
  • Position your ideas, products, and services so that people select higher value options
  • Prevent customers from defecting just to save a few dollars
  • Convert an upset person into an advocate of your services
  • Boost communication skills both at work and in your personal life
  • Recharge your spirit and brighten your interactions with other

 

MCA Events Cancellation policy

5 business days or more- 100% refunded/4 business days or less- 50% refunded/no show – no refund

Becoming a Trusted Advisor

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Details

Date:
April 8
Time:
9:00 am - 12:00 pm
Cost:
$190.00

Organizers

Mechanical Contractor’s Association
Calgary Construction Association

Venue

Mechanical Contractors Association (Chinook Room)
2725 12 St NE
Calgary, Alberta T2E7J2 Canada
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Phone:
403 250-7237
Website:
http://mca-ab.com