MCA Events

MCA Alberta offers education and training programs through a variety of learning opportunities designed to meet unique mechanical and service contractor needs. This is accomplished through member meetings featuring guest presenters on broad industry topics, product specific technical training, HR and other soft skills training, business skills and succession planning.

These programs are designed for owners and senior management, service managers and technicians, HR leaders, frontline field and office staff to keep you current and grow your career.

 

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SEMINAR- Conflict Management

May 1 @ 8:30 am - 10:30 am

CONFLICT MANAGEMENT

According to research conducted, employees spend on average 2.8 hours/week in conflict, which – when unresolved – leads to absenteeism, stress leaves, mistakes, decreased productivity, employee turnover and many more negative effects. This highly interactive workshop will teach you how to resolve and/or manage workplace conflict so you can manage this risk and prevent losing valued employees.

LEARNING OBJECTIVES

     Upon completion of this session, frontline staff, supervisors, and managers  will be able to:

  • Identify their natural conflict style and understand how others may perceive it
  • Know how to adapt their conflict approach to suit each situation
  • Describe the stages of conflict and identify signs/symptoms of conflict escalation
  • Know when and how to “step into” conflict and resolve it
  • (use the right resolution tactic for the situation – for Team Leads/Managers)

Full Course Outline  here

MCA has Partnered with ECCA for this Education opportunity.

            

Conflict Management Seminar 2019

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  • Pricing & Billing

  • $0.00

Details

Date:
May 1
Time:
8:30 am - 10:30 am

Organizers

Mechanical Contractor’s Association
Electrical Contractors Asso

Venue

ECA
10215 - 176 Street
Edmonton, T5S 1M1 Canada
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Phone:
(780) 483-1130