MCA Events

MCA Alberta offers education and training programs through a variety of learning opportunities designed to meet unique mechanical and service contractor needs. This is accomplished through member meetings featuring guest presenters on broad industry topics, product specific technical training, HR and other soft skills training, business skills and succession planning.

These programs are designed for owners and senior management, service managers and technicians, HR leaders, frontline field and office staff to keep you current and grow your career.

 

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COURSE – Dispatcher Training Calgary

October 1 @ 8:30 am - October 2 @ 4:30 pm

$595.00

DISPATCHER TRAINING

Audience- Dispatchers, Service Managers, Management Staff Responsible for Dispatchers and Lead Service Technicians

A contracting firm’s dispatchers serve as the nerve center of the entire company. The more knowledgeable and capable they are at serving customers and communicating with field personnel, the better they can contribute to the success of the business. The training is designed to enhance your dispatcher’s skill set through group exercises, self-assessment tools and discussion groups.

LEARNING OBJECTIVES

  • The Dispatchers Influence in the Organization and their Impact on Profitability
  • Four Styles of Communication
  • Prioritizing Service Calls/Matching Technician Ability to Customer
  • What Technicians Need from their Dispatchers
  • The Art of Asking the Right Questions
  • Handling Difficult Customers/Steps to Rapid Service Recovery
  • Taking Charge of Your Job and Career
  • A Day in the life of a Dispatcher/Getting Rid of Stress /Personal Action Plan

 

MCA Events Cancellation policy

5 business days or more- 100% refunded/4 business days or less- 50% refunded/no show – no refund

 

Dispatcher Training 2019

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Details

Start:
October 1 @ 8:30 am
End:
October 2 @ 4:30 pm
Cost:
$595.00

Organizer

Mechanical Contractor’s Association
Phone:
403 250-7237
Website:
http://mca-ab.com

Venue

Royal Hotel, Trademark Collection by Wyndham
2828 23 Street NE
Calgary, Alberta T2E 8T4 Canada
+ Google Map
Phone:
403-291-2003
Website:
http://www.royalhotelcalgary.ca/