MCA Events

MCA Alberta offers education and training programs through a variety of learning opportunities designed to meet unique mechanical and service contractor needs. This is accomplished through member meetings featuring guest presenters on broad industry topics, product specific technical training, HR and other soft skills training, business skills and succession planning.

These programs are designed for owners and senior management, service managers and technicians, HR leaders, frontline field and office staff to keep you current and grow your career.

 

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COURSE- Negotiation & Conflict Management Skills- Edmonton

February 21 @ 8:30 am - 4:30 pm

$315.00

NEGOTIATION & CONFLICT MANAGEMENT SKILLS

Participants will improve their skills in communication and negotiation. Participants will learn skills to enhance their ability to de-escalate conflict, listen effectively,build mutual respect with others in a constructive context and negotiate effectively.

WHAT WILL YOU LEARN?

At the end of the course participants will be able to:

  • Understand the basic elements of communication and demonstrate effective communication skills with constructors.
  • Understand motivation theory and apply motivational techniques to win trust and engage individuals/teams you work with.
  • Identify different personality styles and how to communicate appropriately and negotiate effectively with each one.
  • Understand the basics of negotiating, de-escalating conflict and setting the ground work for effective negotiation.
  • Ask effective questions and listen to others in order to get to the issues behind various negotiation intentions.
  • Getting to a “yes” and closing a negotiation well.

 

MCA Events Cancellation policy

5 business days or more- 100% refunded/4 business days or less- 50% refunded/no show – no refund

Negotiation & Conflict Management Skills Edmonton

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Details

Date:
February 21
Time:
8:30 am - 4:30 pm
Cost:
$315.00

Venue

TBA
AB Canada + Google Map