MCA Events

MCA Alberta offers education and training programs through a variety of learning opportunities designed to meet unique mechanical and service contractor needs. This is accomplished through member meetings featuring guest presenters on broad industry topics, product specific technical training, HR and other soft skills training, business skills and succession planning.

These programs are designed for owners and senior management, service managers and technicians, HR leaders, frontline field and office staff to keep you current and grow your career.


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SEMINAR- Customer Service Excellence- Edmonton

September 26, 2019 @ 8:30 am - 10:30 am


The “customer experience” is the #1 reason why your customers stay with you or go to your competitors. Learn how to communicate clearly and professionally with your current and prospective clients so that each interaction builds trust and enhances respect, thereby ensuring loyalty to you and your organization.



Upon completion of this session, frontline staff, supervisors, and managers will be able to:

  • Explore common customer* expectations
  • Identify “triggers” (barriers) to providing great customer service, including:
    • Explore proactive vs. reactive customer interaction options/responses, and
    • Say “no” courteously and professionally

*customer is defined as internal and external clients



MCA Events Cancellation policy

5 business days or more- 100% refunded/4 business days or less- 50% refunded/no show – no refund

Customer Service Excellence Seminar 2019

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September 26, 2019
8:30 am - 10:30 am


Mechanical Contractor’s Association
Electrical Contractors Association


Electrical Contractors Association
17725-103 Ave
Edmonton, AB T5S 1N8 Canada
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780 451 2412