MCA Events

MCA Alberta offers education and training programs through a variety of learning opportunities designed to meet unique mechanical and service contractor needs. This is accomplished through member meetings featuring guest presenters on broad industry topics, product specific technical training, HR and other soft skills training, business skills and succession planning.

These programs are designed for owners and senior management, service managers and technicians, HR leaders, frontline field and office staff to keep you current and grow your career.

 

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SEMINAR- Improving Customer Service Experience – Calgary

November 20 @ 8:00 am - 10:00 am

$65.00

A great customer experience isn’t just a customer benefit; it’s a competitive differentiator in any industry. This session covers customer service strategies to help you raise the standard of service excellence for your organization, business unit, division, or team. You’ll learn tactics to improve your communication strategies not just with your customer base, but also with your vendors, co-workers, friends and family.

What will you learn:
• Cognitive biases that prevent effective service and communication
• How people prefer to communicate
• The effects on combative listening
• The #1 reason loyal customers leave businesses
• What customers need, not want
• How to handle escalated situations
• Super secrets to make a great first impression and its benefits

 

 

MCA Events Cancellation policy

5 business days or more- 100% refunded/4 business days or less- 50% refunded/no show – no refund

Improving Customer Service Experience Seminar 2019

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Details

Date:
November 20
Time:
8:00 am - 10:00 am
Cost:
$65.00

Organizer

Mechanical Contractor’s Association
Phone:
403 250-7237
Website:
http://mca-ab.com

Venue

Mechanical Contractors Association (Chinook Room)
2725 12 St NE
Calgary, Alberta T2E7J2 Canada
+ Google Map
Phone:
403 250-7237
Website:
http://mca-ab.com