MCA Events

Greetings MCA members & stakeholders.  Please note that all MCA courses and events are postponed until further notice.  We look forward to resuming our usual programming as soon as possible.  If you have any questions about education, please contact Lisa at 403 250 7237.

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SEMINAR- Negotiation Strategies & Conflict Resolution

January 22 @ 8:00 am - 10:00 am

$65.00

NEGOTIATION STRATEGIES & CONFLICT RESOLUTION

Conflict, arguments, and change are natural parts of our lives. Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them.

When a dispute arises, often the best course of action is negotiation to resolve the disagreement.

LEARNING OBJECTIVES

The How? Negotiation Strategies:

  • Habits & Stress
  • Position v Interest Based
  • Better Alternative
  • Subject Matter Expert
  • Separate People from the Issues
  • Focus on Interests
  • Use Objective Criteria
  • Generate Options

The Why? Conflict Resolutions

  • Identify causes of conflict
  • How diversity and differences can be harnessed
  • Strategies that avoid escalation of conflict
  • Techniques to show empathy and rapport
  • How to problem solve quickly and effectively
  • Handle customer complaints appropriately

MCA Events Cancellation policy

5 business days or more- 100% refunded/4 business days or less- 50% refunded/no show – no refund

Details

Date:
January 22
Time:
8:00 am - 10:00 am
Cost:
$65.00

Organizer

Mechanical Contractor’s Association
Phone:
403 250-7237
Website:
http://mca-ab.com

Venue

Mechanical Contractors Association (Chinook Room)
2725 12 St NE
Calgary, Alberta T2E7J2 Canada
+ Google Map
Phone:
403 250-7237
Website:
http://mca-ab.com