MCA Events

MCA Alberta offers education and training programs through a variety of learning opportunities designed to meet unique mechanical and service contractor needs. This is accomplished through member meetings featuring guest presenters on broad industry topics, product specific technical training, HR and other soft skills training, business skills and succession planning.

These programs are designed for owners and senior management, service managers and technicians, HR leaders, frontline field and office staff to keep you current and grow your career.

 

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Webinar- HOW TO BE EFFECTIVE WITH DIFFICULT PEOPLE – Part 1

November 23, 2017 @ 12:00 pm - 1:00 pm

$158.00

This 2-part webinar series is for employees at all levels who are committed to powerful and effective communication in the face of challenging circumstances and people. Webinars will cover different types of difficult people and how your personal triggers make you ineffective in conflict.

What will you learn?

  • Key Principles of Difficult Conversations
  • How your brain works in difficult interactions
  • Specific Conversational Skills for the three most common difficult personalities
  • Tactics for being effective in any difficult interactions
  • Discovering the paradigm of conflict
  • Discovering your hidden triggers
  • Creating a new view of conflict

Full course outline MCA Being effective with difficult people-webinar 2017

Register once for the series.

 

 

Details

Date:
November 23, 2017
Time:
12:00 pm - 1:00 pm
Cost:
$158.00

Venue

Online
online Canada

Organizers

Mechanical Contractor’s Association
Calgary Construction Association