TRAINING- Tankless Water Heaters   5:00 – 7:00 pm Dinner included Cost $25 Members $40 Non-Member Limited Seating available WHAT WILL TECHNICIANS LEARN? This interactive training will be as follows but not limited to: Disassembling and reassembling tankless heaters Tips on Servicing units Troubleshooting Mobile Rinnai display van will be onsite (SENSEI Condensing Tankless, i-Series Boiler, Direct Vent Wall Furnace (live fire), VR Tankless Install)                              …

The "customer experience" is the #1 reason why your customers stay with you or go to your competitors. Learn how to communicate clearly and professionally with your current and prospective clients so that each interaction builds trust and enhances respect, thereby ensuring loyalty to you and your organization.   LEARNING OBJECTIVES Upon completion of this session, frontline staff, supervisors, and managers will be able to: Explore common customer* expectations Identify “triggers” (barriers) to providing great customer service, including: Explore proactive…

DISPATCHER TRAINING Audience- Dispatchers, Service Managers, Management Staff Responsible for Dispatchers and Lead Service Technicians A contracting firm’s dispatchers serve as the nerve center of the entire company. The more knowledgeable and capable they are at serving customers and communicating with field personnel, the better they can contribute to the success of the business. The training is designed to enhance your dispatcher’s skill set through group exercises, self-assessment tools and discussion groups. LEARNING OBJECTIVES The Dispatchers Influence in the Organization and…

This seminar provides a number of best practices, tricks and tips on social media use. There are a number of activities throughout the session to help participants develop a communications and social media strategy for their company and to help them think about their social media needs in a strategic way. What will you learn? Communications Theory Importance of two-way communication Importance of feedback loops Encoding/Decoding and noise Concept of Noise Competition Disjointed messaging Inconsistency The latest thing Overview of…

TRAINING- QuickVic™ SD Installation-Ready™ System  5:00 – 7:00 pm Dinner included Cost $25 Members $40 Non-Member Limited Seating available WHAT WILL TECHNICIANS LEARN? This interactive training will be as follows but not limited to: Overview of Victaulic’s new Quick Vic Small Diameter product line, technology and applications Pipe end preparation requirements Lubrication & pipe depth marking requirements Installation verification Hands on training with PC3110 cut and mark tool Hands on installation training with couplings, fittings & valves Evening Sponsored by:…

PROGRAM 3:30 PM Registration/Networking 4:00 PM MCA & CIPH Update 4:30 PM Speaker- Chief Plumbing & Gas Inspector Steve Goodwin 5:00 PM Roundtable discussions with Inspectors City Of Edmonton Inspector update Chief Plumbing & Gas Inspector Steve Goodwin will give members reminders and tips for flawless inspections. He will also discuss the new construction heat Standata. We will also hear about the City’s newest project SCIE (SKY) that will launched October 1. Stick around to build relationships with the inspectors…

SUPERVISOR Reasonable Suspicion Training This course is designed to help supervisors recognize substance abuse in the workplace before drug and alcohol abuse incurs costs to the employer and becomes a preventable safety incident. Participants will be educated on proper tools and skills to recognize and handle possible substance abuse within the workplace. LEARNING OBJECTIVES Describe the performance management cycle and process The regulations surrounding Reasonable Suspicion Training What “reasonable suspicion” means and how it differs from other testing How to action the Reasonable Suspicion five step process The…