MCA Alberta offers education and training programs through a variety of learning opportunities designed to meet unique mechanical and service contractor needs. This is accomplished through member meetings, short seminars and full day courses. These feature guest presenters on broad industry topics, product specific technical training, HR and other soft skills training, business skills and succession planning.
Programs are designed specifically for owners and senior management, service managers and technicians, HR leaders, frontline field and office staff to keep the entire team current and to help grow your career.
“I have taken both Project Management and Construction law courses through the MCA and these courses are a must for anyone starting in a management role. Since then, I have enrolled my staff to complete as well.”
Cody Christman ,VP Strathcona Mechanical
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Workshop: Influencing Difficult People
September 23, 2021 @ 8:30 am - 10:00 am MDT$60.00 – $80.00
Join MCA & ECAA for this interactive virtual workshop. Come ready to interact with your cameras on!
Influencing Difficult People
Difficult people have learned that their approach helps them get their way. It seems that this small number of difficult people causes most of the stress in our lives, robbing us of our productivity and satisfaction. Our usual responses only seem to make it worse. In this interactive workshop, participants will develop the skills and responses needed to deal with these patterns more effectively and productively.
What will you learn?
At the end of the workshop, participants will be able to:
- discuss the six assumptions that lead to successful interactions with difficult people
- discuss the difference between influencing behavior and changing people
- demonstrate three approaches to address difficulties, including “carefrontation”
- develop personal action plans to influence the difficult people in your life
Denise is co-founder of The Performance Group OE Inc. She is a natural leader and an engaging teacher, speaker, facilitator, and trainer. Denise is committed to enhancing the development of individuals, teams, and organizations.
MCA Events Cancellation policy
5 business days or more- 100% refunded/4 business days or less- 50% refunded/no show – no refund