Mechanical Contractors Association is hiring a position in Edmonton!
Education & Member Engagement Specialist
Location: Edmonton, Alberta
Travel: Regular travel throughout Alberta required
Reimbursement for eligible mileage and travel expenses
This is a relationship-driven role focused on strengthening member engagement and demonstrating the value of Mechanical Contractors Association’s (MCA) services, programs and events. The position will play a key role in the planning and delivery of MCA’s education and events while developing strong relationships with members, prospective members and industry partners throughout Alberta.
Member Engagement
Establish a strong MCA presence in Edmonton by developing relationships with members, prospective members, and community partners.
· Travel regularly throughout Alberta to meet with members, prospective members and industry stakeholders.
· Develop an understanding of regional needs and opportunities across Alberta’s mechanical contracting industry.
· Build relationships with prospective members and introduce them to the benefits of MCA membership.
· Serve as a primary point of contact for prospective and new members during recruitment and onboarding, helping them access MCA’s programs, services and opportunities for involvement.
· Maintain regular communication with members to support engagement, satisfaction and long-term retention.
· Encourage participation in MCA meetings, events, education, committees and other initiatives.
· Gather member feedback and share emerging needs and opportunities with the MCA team.
· Maintain accurate and timely member records, contacts, notes and activities in MCA’s CRM/AMS.
· Represent MCA at industry events and meetings.
Education Coordination
Develop a comprehensive understanding of MCA’s Education Program and build relationships with members to identify and assess their training needs. Coordinate the scheduling, promotion, delivery, and evaluation of training offerings throughout Alberta with a focus on expanding in-person education offerings in Edmonton.
· Source new topics and instructors as our industry changes
· Liaise with MCA Canada and other provinces to bring new offerings & trainers to Alberta.
· Collaborate with local construction associations to support course enrolment and delivery
· Support fundraising for the MCA Education Fund at events
· Work with the Education committee and ensure we meet the needs of the members.
· Meet with facilitators/trainers to ensure they are delivering specific learning outcomes.
· Work with office Admin to ensure all courses are on our website with proper pricing and registration information.
· Track education program financial performance and P&L and provide regular reports
· Select Excellence Awards for small, medium, and large members.
· Attend training sessions in Calgary and Edmonton when needed
· Coordinate ordering materials and swag for training.
Event Planning
Working with the Manager of Member services to plan, implement and attend MCA’s annual events including but not limited to Conference, Golf Tournaments, Lobsterfest, Race Day, Curling league & Bonspiel, Skills Canada, Skills Exploration and Member Meetings.
· Site inspections/ venue sourcing
· Source speakers, entertainment, & business session topics/ facilitators
· Work with venues on AV, room layouts and meals, agendas
· Meet with speakers, AV reps and hotel representatives to review event prior, during and after events.
· Work closely with the committees assigned to each event to maximize event success
· Coordinate materials and recognition items, including shirts and plaques, and represent MCA at Skills competitions and other events.
· Debrief after events to see what worked or what can be improved.
· Work on PowerPoints and manage during events
Qualifications & Experience
· Strong customer service and relationship-management skills
· 5 + years of experience in member relations, account management, business development or a related relationship-based role.
· 5+ years of experience organizing or supporting events & programs
· Experience within the construction industry is preferred
· Worked in a Training or Education capacity would be a bonus.
· Strong communication, presentation, networking, and interpersonal skills.
· Excellent organizational and time-management skills with the ability to manage multiple priorities.
· Comfortable working independently and taking initiative.
· Proficiency with CRM/AMS systems and Microsoft Office.
· Valid driver's license and ability to travel throughout Alberta.
Contact Lisa Watson for information