Communications, Negotiations and Conflict Resolution

Description

MCA is proud to partner with BuildForce Canada and their E-Learning Centre to offer its members access to first-class online courses.

Communication, Negotiation, and Conflict Resolution

For supervisors, project managers, and anyone who must deal effectively and professionally with employees, subtrades,
owners, clients, engineers, and employers. Improve your written, oral, and negotiating skills and enhance your conflict resolution skills. This course uses interactive elements, scenarios, videos, and quizzes to reinforce learning.

What will you learn?

• Apply assertiveness techniques to get a point across.

• Deal with difficult people more effectively.

• Recognize what makes an effective negotiator.

• Understand how power can be used or abused in negotiation.

• Determine when to close negotiations.

Full course outline here Communication Negotiation and Conflict Resolution

This course is worth 2 Gold Seal credits.